Welcome to St Ann's
St Annís is a Victorian double fronted building with a small parking area at the front. It has a large garden and summer house that residents and their visitors can enjoy in fine weather.
St Annís is a short distance from the centre of Brighton and is close to Blakerís Park, and Preston Park where there are two cafés, gardens and a sensory garden; locally there is a post office and pharmacy. All other amenities, large shops and Banks are in nearby London Road. There are two railway stations in the area London Road, and Brighton mainline station. St Annís is on a bus route and within reach of the seafront by car.
St Annís is registered for elderly people who suffer from dementia and require personal care. Our residents are generally over 60 years of age, however we do accept younger residents if we can meet their care needs.
St Ann’s is under the care of our Care Manager and Senior Care Assistants. A typical shift would be covered by a trained nurse assisted by care assistants, housekeeping, maintenance and administrative staff.
The home is fully committed to staff learning and development. All care staff are working towards their NVQ qualifications and there are various monthly training courses available for staff development.
Medical care is provided by the local General Practitioner of the resident’s choice. The home also has retainer GPs who visit weekly.
Referrals to specialist services and facilities can be arranged through the GP. Every six weeks we are visited by a chiropodist and other services can be arranged by appointment.
We employ a team dedicated to ensuring that all of our residents are able, should they wish, to participate in a wide range of enjoyable and stimulating activities. Some activities are undertaken in groups whilst some residents prefer a one to one session.
A selection of weekday activities can be seen below:
- Flower arranging
- Music, melody and exercise
- Films of the '50s
- Poetry and stories
- Arts and crafts
- Board games
Our residents are regularly invited on excursions. All destinations have facilities for wheelchairs. A selection of destinations is listed below:
- Tilgate Park
- Middle Farm
- Preston Park
- Preston Manor
Our activities team are pro-active in finding entertainers to regularly come to the home. A selection of these is listed below:
The chefs at St Ann's produce a wide variety of dishes catering for all dietary requirements including vegetarian, diabetic and low cholesterol.
We use as much fresh local produce as possible and all meals are cooked on the premises. Home-made cake is served with afternoon tea every day.
Meal times are flexible and residents are able to have their meals where they wish, some remain in their individual rooms whilst others prefer to eat in the dining room.
Regular coffee and tea breaks are supplemented with the availability of 24 hour snacks if required.
We welcome visitors to St Ann's during the day but ask that visitors who wish to come during unsocial hours do so by prior arrangement.
Our Complaints Procedure
The Management and Staff at St Ann's endeavour to provide a happy, caring and safe environment for all the residents, however in the event of something going wrong we will investigate the problem as soon as possible. In the event of a complaint or issue of concern being made the following procedure should be followed:
- The complainant should speak to the person in charge of the shift who will report the matter to the Manager to investigate.
- All complaints will be responded to quickly. Written complaints will be acknowledged by letter within seven working days.
- The Manager will investigate the complaint and send the complainant a letter outlining the result within twenty eight working days, should the complaint be complex and take longer the complainant will be informed.
- If the complainant is not satisfied at the end of the investigation an appointment should be made with the Responsible Individual for the home to discuss the matter further.
- If the complainant is still not satisfied the Care Quality Commission can be contacted at CQC South East Region, Citygate, Gallowgate, Newcastle Upon Tyne, NE1 4PA Tel: 03000616161 email: firstname.lastname@example.org
St Ann's Care Home
9 Stanford Avenue
tel: 01273 882626
fax: 01273 555263
Admission enquiries and Appointments to View:
tel: 01273 882626
Care Quality Commission
Newcastle upon Tyne
t. 03000 616161
f. 03000 616172
A public information and advisory service specialising in the issues of care for older people regarding benefits.
PO Box 8 Manchester, M30 9NY
t. 08705 134925
f. 0161 7876 560
Service Users Questionnaire
A copy of our service users Ďviews of the homeí and an analysis of the results of questionnaires sent out to the service users and their representatives is available upon request.