Organisation

Ashton House is under the care of the Care Managers and the Deputy Care Managers.  With 3 shifts (7am-2pm, 2pm-8pm, 8pm -7am.  A typical shift pattern would be the person in charge assisted by 12/14 care assistants, complimented by ancillary staff including chefs, activity organisers, domestic, maintenance and administrative staff.

Our qualified Care Team includes

Mrs Linda Boereboom - Director of Operations for the Ashton Group -
Mrs Linda Boereboom is the Responsible Individual for the organisation

Ms Jennifer P.G. Khoo – Senior Care Manager
Jennifer has over 18 years experience in running residential and nursing care homes.  Qualifications: State Registered Nurse, Registered Mental Nurse, Masters of Business Administration and NVQ Assessor.

Ms Irene Chong – Care Manager
Irene has over 14 years experience in running residential and nursing homes. 
Qualifications: State Registered Nurse, Registered Mental Nurse, Registered Managers Award and NVQ Assessor.

Deputy Care Managers
Ms Ruby Chong – Ms Manpreet Kaur – Mrs Ravinder Kaur
Qualifications: All Registered Nurses with a wealth of experience in general and mental nursing care.

The home is fully committed to staff learning and development.  There are some staff working towards their NVQ qualifications and there are various monthly training courses available for staff advancement.

How do we assure quality

At Ashton House we are fully committed to maintaining and improving the quality of our service.  We have a comprehensive Quality Policy and Procedures Manual, including our complaints procedure which is constantly under review and revision.  An important part of our approach to quality of care is to seek the views of residents, relatives and representatives, with regular reviews, often on a one to one basis.

Our key Contract Terms

When new residents move into Ashton House the first four weeks of residency is mutually agreed as a trial period.  The room will be selected at the viewing.  Whilst very effort is made to ensure that room remains available for your use, we reserve the right to substitute alternative accommodation should the need arise.

Termination of the Contract with Ashton House by either party is by giving one calendar months notice.  In the event of death, one months fees shall be payable to allow time for the accommodation to be vacated and refurbished as necessary.

A copy of our standard form of Contract and Terms and Conditions is available upon request.

Our Complaints Procedure

The management and staff at Ashton House endeavour to provide a happy caring and safe environment for all the residents.  However, in the event of something going wrong, we will investigate the problems as soon as possible.

In the event of a resident, relative or friend wishing to make a complaint the following procedure should be followed:

Speak to the senior person in charge of the shift who will report the matter to the manager to investigate.

Verbal complaints will be responded to immediately.  All comments will be carefully considered and responded to on an individual basis.

Written complaints will be responded to firstly by acknowledgement of the letter within 7 days.  The home will then investigate the complaint and send the complainant a letter outlining the result within 28 days.  If the matter is complex and can not be resolved within 28 days the complainant will be informed.

If you are not satisfied at the end of the investigation, you should make an appointment with the Responsible Individual for the Home to discuss the matter further.  If you are still not satisfied you can contact the Commission for Social Care Inspection – (The address is in ‘Key Contacts’)