Welcome to Greenways

Originally Greenways was an old manor house. It is set in its own large garden, close to the centre of Horsham where there are shops, banks, a post office, cafes and other amenities; nearby is the mainline station to London and the coast, and a bus network. Horsham Park is near to the home. In addition there is a garden centre a short car ride away that has a small restaurant with gift shops attached.

Greenway is registered for elderly people who suffer from dementia and require nursing care. Our residents are generally over 60 years of age, however we do accept younger residents if we can meet their nursing and care needs.

Organisation

Greenways is under the care of our Care Manager and Deputy Care Manager working three shifts: 8am-2pm, 2pm-8pm and 8pm-8am. A typical shift pattern would be covered by a trained nurse assisted by six care assistants, complimented by ancillary staff including chefs, activity organisers, housekeeping, maintenance and administrative staff.

The home is fully committed to staff learning and development. There are some staff working towards their NVQ qualifications and there are various monthly training courses available for staff development.


Medical care

Medical care is provided by the local General Practitioner of the resident’s choice. The home has retainer GPs who visit weekly.

Referrals to specialist services and facilities can be arranged through the GP. Every six weeks we are visited by a chiropodist and other services can be arranged by appointment.

Activities

We employ a team dedicated to ensuring that all of our residents are able, should they wish, to participate in a wide range of enjoyable and stimulating activities. Some activities are undertaken in groups whilst some residents prefer a one to one session.

A selection of activities can be seen below:

  • Ball play/ Skittles
  • Art
  • Quizzes
  • Word games
  • Jigsaws

 

Entertainment

Our activities team are pro-active in finding entertainers to regularly come to the home. A selection of these is listed below:

  • It Takes Two - professional pianist and singer
  • John McDevitt - guitarist and singer
  • Troubadour Productions - professional entertainers
  • Council for Music in Hospitals - professional musicians
  • Baker's Dozen - old time musical

Food

The chefs at Greenways produce a wide variety of dishes catering for all dietary requirements including vegetarian, diabetic and low cholesterol.

We use as much fresh local produce as possible and all meals are cooked on the premises. Home-made cake is served with afternoon tea every day.

Meal times are flexible and residents are able to have their meals where they wish, some remain in their individual rooms whilst others prefer to eat in the dining room.

Regular coffee and tea breaks are supplemented with the availability of 24 hour snacks if required.


Visiting Hours

We welcome visitors to Greenways during the day but ask that visitors who wish to come during unsocial hours do so by prior arrangement.


Our Complaints Procedure

The Management and Staff at Greenways endeavour to provide a happy, caring and safe environment for all the residents, however in the event of something going wrong we will investigate the problem as soon as possible. In the event of a complaint or issue of concern being made the following procedure should be followed:

  • The complainant should speak to the person in charge of the shift who will report the matter to the Manager to investigate.
  • All complaints will be responded to quickly. Written complaints will be acknowledged by letter within seven working days.
  • The Manager will investigate the complaint and send the complainant a letter outlining the result within twenty eight working days, should the complaint be complex and take longer the complainant will be informed.
  • If the complainant is not satisfied at the end of the investigation an appointment should be made with the Responsible Individual for the home to discuss the matter further.
  • If the complainant is still not satisfied the Care Quality Commission can be contacted at CQC South East Region, Citygate, Gallowgate, Newcastle Upon Tyne, NE1 4PA Tel: 03000616161 email: enquiries.southeast@cqc.org.uk

Location


Contact Us

Greenways Nursing Home
171 Comptons Lane
Horsham
West Sussex
RH13 6BW
tel: 01403 259081
fax: 01403 259086
greenways@ashtonhealthcare.co.uk

Admission enquiries and Appointments to View:
The Administrator
tel: 01403 259081
greenways@ashtonhealthcare.co.uk

Care Quality Commission
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
t. 03000 616161
f. 03000 616172
e. enquiries.southeast@cqc.org.uk
http://www.cqc.org.uk/

Care Aware
A public information and advisory service specialising in the issues of care for older people regarding benefits.
PO Box 8 Manchester, M30 9NY
t. 08705 134925
f. 0161 7876 560
http://www.careaware.co.uk

Inspection Reports
A copy of our last inspection report by the Care Quality Commission is available to view by clicking here.

Service Users Questionnaire
A copy of our service users ‘views of the home’ and an analysis of the results of questionnaires sent out to the service users and their representatives is available upon request.