Welcome to Ashton House

Ashton House is an old country house set in beautiful grounds, one mile from the centre of Haywards Heath where there are shops, banks, a post office, cafe’s and other amenities; nearby is the mainline station to London and the coast, and a bus network. Within walking distance of Ashton House there are two parks, Victoria Park in the centre of Haywards Heath, and Beechhurst Gardens.

Ashton House is registered for both residential and nursing care which includes a separate unit for residents who are elderly frail and mentally infirm. Our residents are generally over sixty years of age, however we do accept younger residents if we can meet their nursing and care needs. In addition we often provide care to married couples, or partners, who require long term nursing care because they can no longer live at home.

Single and double bedrooms are available on the ground, first and second floors with the majority of rooms having en-suite facilities.

There are lifts available to provide residents with ease of access to all rooms. The home is equipped with assisted baths, showers and toilets. There are various lounges interspersed throughout the Home. There are two dining rooms of which one is a large lounge diner leading to an enclosed walled courtyard/patio in the Hazelwood unit. Our gardens have been beautifully landscaped for the enjoyment of our residents, and our home is accessible to wheelchair users. We also have a hairdressing salon with weekly visits from a local hairdresser.

Organisation

Ashton House is under the care of our Care Managers and Deputy Care Managers working three shifts: 7am-2pm, 2pm-8pm and 8pm -7am. A typical shift would be covered by three trained nurses and fourteen to fifteen care assistants, complimented by ancillary staff including chefs, activity organisers, housekeeping, maintenance and administrative staff.

The home is fully committed to staff learning and development. There are some staff working towards their NVQ qualifications and there are various monthly training courses available for staff development.


Medical care

Medical care is provided by the local General Practitioner of the resident’s choice. The home has retainer GPs who visit weekly.

Referrals to specialist services and facilities can be arranged through the GP. Every six weeks we are visited by a chiropodist and other services can be arranged by appointment.


Activities

We employ a team dedicated to ensuring that all of our residents are able, should they wish, to participate in a wide range of enjoyable and stimulating activities. Some activities are undertaken in groups whilst some residents prefer a one to one session.

A selection of weekday activities can be seen below:

  • National History Quiz
  • 'Call my Bluff'
  • Flower arranging
  • Music and melody
  • Films of the '50s
  • Poetry and stories
  • Arts and crafts
  • Board games
  • Wordsearch
  • Reminiscence

Trips

Twice a month our residents are invited on excursions. All destinations have facilities for wheelchairs. A selection of destinations is listed below:

Summer trips

  • Brighton Marina
  • Tilgate Park, Crawley
  • Hove Promenade
  • Llama Park, Ashdown Forest
  • Tulleys Farm, Turners Hill
  • Middle Farm, Lewes
  • Holmbush Farm, Horsham
  • Heaven Farm, Danehill

Winter trips

  • Old Barn Nurseries
  • Southdown Nursery and Heritage Centre
  • Garden Pride
  • Hilliers Centre, Horsham
  • Snow Hill Nurseries
  • Holmbush Farm, Horsham

Weather permitting, we also organise daily trips around the beautiful Beech Hurst Gardens and regularly have afternoon tea with our sister nursing home in Haywards Heath.

Entertainment

Our activities team are pro-active in finding entertainers to regularly come to the home. A selection of these is listed below:

  • Magic show
  • Punch and Judy
  • Gilbert and Sullivan duo
  • Harpist
  • Belly dancer
  • Handbell ringers
  • Local ladies singing group
  • Pets for therapy - Ella the pat dog
  • Carol singers
  • Brownies and Guides singing
  • Christmas cocktail parties

Food

The chefs at Ashton House produce a wide variety of dishes catering for all dietary requirements including vegetarian, diabetic and low cholesterol.

We use as much fresh local produce as possible and all meals are cooked on the premises. Home-made cake is served with afternoon tea every day.

Meal times are flexible and residents are able to have their meals where they wish, some remain in their individual rooms whilst others prefer to eat in the dining room.

Regular coffee and tea breaks are supplemented with the availability of 24 hour snacks if required.


Visiting Hours

We welcome visitors to Ashton House during the day but ask that visitors who wish to come during unsocial hours do so by prior arrangement.


Our Complaints Procedure

The Management and Staff at Ashton House endeavour to provide a happy, caring and safe environment for all the residents, however in the event of something going wrong we will investigate the problem as soon as possible. In the event of a complaint or issue of concern being made the following procedure should be followed:

  • The complainant should speak to the person in charge of the shift who will report the matter to the Manager to investigate.
  • All complaints will be responded to quickly. Written complaints will be acknowledged by letter within seven working days.
  • The Manager will investigate the complaint and send the complainant a letter outlining the result within twenty eight working days, should the complaint be complex and take longer the complainant will be informed.
  • If the complainant is not satisfied at the end of the investigation an appointment should be made with the Responsible Individual for the home to discuss the matter further.
  • If the complainant is still not satisfied the Care Quality Commission can be contacted at CQC South East Region, Citygate, Gallowgate, Newcastle Upon Tyne, NE1 4PA Tel: 03000616161 email: enquiries.southeast@cqc.org.uk

Location

We are conveniently located between the towns of Crawley and Brighton, in the beautiful town of Haywards Heath.

We are situated in convenient walking distance from the town centre, close to Victoria Park.


Contact Us

Ashton House Residential and Nursing Home
Bolnore Road
Haywards Heath
West Sussex
RH16 4BX
tel: 01444 459586
fax: 01444 454335
ashtonhouse@ashtonhealthcare.co.uk

Admission enquiries and Appointments to View:
Anne Weber-Brown
tel: 01444 459586
ashtonhouse@ashtonhealthcare.co.uk

Care Quality Commission
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
t. 03000 616161
f. 03000 616172
e. enquiries.southeast@cqc.org.uk
http://www.cqc.org.uk/

Care Aware
A public information and advisory service specialising in the issues of care for older people regarding benefits.
PO Box 8 Manchester, M30 9NY
t. 08705 134925
f. 0161 7876 560
http://www.careaware.co.uk

Inspection Reports
A copy of our last inspection report by the Care Quality Commission is available to view by clicking here.

Service Users Questionnaire
A copy of our service users ‘views of the home’ and an analysis of the results of questionnaires sent out to the service users and their representatives is available upon request.